The package is shown as “Delivered” on the shipping website, but I haven’t received the package yet.

Please try to contact your local courier to check your package first. Also, contact our support team if you didn’t receive any new info from your local courier. Our support team will help and reply to your email asap.

Please check our shipping policy here for more details, simply search "If it appears as "Delivered" on courier's website" to find more details.