Home　/　Product Support　/　My new K10 keyboard is unstable. It connects to my PC but suddenly disconnects and reconnects to my phone. There is also a lag with keystrokes repeating multiple times sometimes. Could you please help?

My new K10 keyboard is unstable. It connects to my PC but suddenly disconnects and reconnects to my phone. There is also a lag with keystrokes repeating multiple times sometimes. Could you please help?

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Please update your keyboard's Bluetooth firmware following this tutorial here.

If there are any problems during the updating process, please contact us at support@keychron.com and we are happy to help you.

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