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I cannot connect the keyboard to my device.

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Please email us at support@keychron.com with the answers to the questions below so our tech team can assist you as fast as we can:

  1. Is the cable mode working?
  2. Can it be connected to your cell phone?
  3. Did you use the Bluetooth dongle to connect it? Or the built-in Bluetooth of your device?
  4. Please help to provide the model and brand of your device. Such as Mac Pro Catalina 10.0

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