What to Do If Your Keyboard Works Wirelessly but Not in Wired Mode

Here are the most common troubleshooting steps.

1. Make Sure the Keyboard Is in Wired Mode
2. Try a Different Cable or USB Port

Not all USB cables support data transfer—some are charging-only cables.

Replace the cable with a known data-capable USB cable.

Try a different USB port on your computer.

Avoid USB hubs or docking stations during testing; plug directly into the computer.

If possible, test the keyboard on another computer to rule out system-related issues.

1. Check the Internal Daughterboard Connection

If your keyboard has a daughterboard, you may need to inspect the internal connections.

Steps:

• Open the keyboard case carefully.
• Check whether the ribbon cable or connector between the daughterboard and the main PCB is loose or partially disconnected.
• Inspect the port pins for bent or damaged pins.
• Reconnect the daughter board and main PCB.