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I am unable to connect via Bluetooth and keep getting this "connection rejected" error message on my computer. What should I do?

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Sometimes the keyboard automatically pairs with one of the previously paired Bluetooth devices so it does not connect to new devices and shows a "connection rejected" error message on the newer computer. Please check if there are any other Bluetooth devices around your Keychron keyboard. If you do, you can try to:

(1) Remove other Bluetooth devices.

(2) Remove the keyboard from your Bluetooth list and restart the keyboard pairing again by holding fn+1/2/3 (fn1+Q/W/E for K6 and K12).

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