There is no issue with the Bluetooth connection on my phone, but the Bluetooth connection seems unstable on my Mac.
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Here are some steps you can try to solve the issue:
- Disable the auto-sleep mode on the keyboard by holding fn(or fn1)+S+O for 4 seconds.
- Try to pair the keyboard with your device via Bluetooth on other channels by holding fn+2/3 (fn1+W/E for K6 and K12) to see if it works.
- Update your Mac to the latest software version.
- Reset your Mac’s Bluetooth Module: https://www.macrumors.com/how-to/reset-mac-Bluetooth-module/
- Check the Mac’s Wi-Fi and Bluetooth interference: https://support.apple.com/en-us/HT201542
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