Home　/　Product Support　/　My Q1 sometimes disconnects (via USB-C to USB-A cable) itself. I have to unplug and replug the cable to make it work again. What should I do?

My Q1 sometimes disconnects (via USB-C to USB-A cable) itself. I have to unplug and replug the cable to make it work again. What should I do?

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This may be caused by static electricity. Here are some possible solutions for you:

  1. Refer to this tutorial to stop static electricity: Tutorial of avoid static electricity on Keychron Q1
  2. Try a different computer.
  3. Windows users who have installed registry cleaners need to disable them and then revert the changes.

Please contact us at support@keychron.com with a video of the issue if the problem persists. We will check it out and try our best to help you with your problem.

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