Will disassembling my Q3 affect/lose the warranty?What do you suggest doing?

You can contact support@keychron.com if a defect covered by the warranty arises in your product within the warranty period. Keychron will honor the warranty of our Q and V keyboard series (e.g.: Q1, Q2, V1, V2, etc.) with one of the following methods at our discretion:

  • The defects of the Q and V keyboard series were caused by manufacturing:

We will only replace the defective parts of the keyboard and not the whole keyboard, as its highly customizable and easy to be rebuilt.

  • The defects of the Q and V keyboard series were caused by disassembling our product, improper installation, non-factory repairs/modifications, improper adjustment of the product, or negligence, including but not limited to “burn-in” or similar wrongful use:

We will NOT offer free repairs/service. We can offer paid service to replace the defective parts at your own cost (which includes the cost of parts, shipping fee and tax if applicable).

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