VIA did not recognize/detect Q2/became unresponsive and stuck on a blank blue screen. Very briefly a "Searching for devices" animation was seen, then VIA went all blank except for the menu item in the top left. Please help.

Please factory reset your Q2 to the latest firmware (How to Factory Reset or Flash Firmware for Your Keychron Q2 keyboard?).

Note: Please download the right Q2 firmware which matches your keyboard model.

If VIA can't pair with your Keychron Q2 after you tried flashing, you need to follow these steps:

1. Unplug your keyboard from your computer.
2. Please download the correct keymap JSON file that can be found on our Q2 product page.
3. Open the VIA, and turn on the "Show Design tab" in the "Settings" tab.
4. Drag the JSON file into the “Design” tab on the VIA.
5. Replug your keyboard.
6. VIA should pair together with the Keychron Q2 now.

If the problem persists, please contact us at support@keychron.com with a recorded video of you trying the steps above. We will have our tech team check out the problem and find a proper solution for you.