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My Q1 keeps disconnecting randomly from my mac every ~3-4 minutes and showing an error message saying the USB device is not recognized. What should I do?

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Please try the following solutions:

  1. Try factory reset:

How to Factory Reset or Use the Launcher Web App to Flash Firmware for Your Keyboard

  1. If your Q1 has a ribbon cable that connects the daughterboard and motherboard, it may have come loose for some reason. You can tighten it or replace it with a new one (we have included some extra ribbon cables in the keyboard box as replacements).

(You may refer to this guide: How To Remove And Install The Ribbon Cable)

the-ribbon-cable-of-the-Q1-keyboard.jpg

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